AI + Low-Code Platforms: Citizen Automation in 2025 How AI copilots and low-code tools are letting non-developers build real automations — fast. A few years ago, a simple expense-approval app meant waiting on the IT backlog. In 2025, the same workflow can be built by the finance manager herself — no code, just prompts. That’s the promise of AI + low-code and why people call this shift citizen automation . TL;DR: Low-code platforms + AI copilots let non-technical teams build apps and automations in hours, reducing IT backlog and speeding up operations — as long as governance is in place. What is “Citizen Automation”? Citizen automation empowers non-technical employees (finance, HR, ops, marketing) to create workflows, apps, and bots with minimal code using: Low-/no-code platforms: Microsoft Power Platform, Zoho Creator, Appian, OutSystem...
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